Privacy Policy

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Trancio is a café and restaurant based at:
26 Castle Street, Conwy, LL32 8AY

Email: info@trancio.co.uk

We are the data controller for any personal information collected through this website.

We may collect and process the following information:

Information you provide directly:

• When you contact us via our website, email, or social media (e.g. name, email address, phone number, and message details).
   
• When you book a table, sign up to a newsletter, or enter a promotion (if applicable).
   

Information collected automatically:

• Basic technical data such as your IP address, browser type, device information, and pages visited.
   
• Cookies (small files placed on your device) to help the site run properly and improve your browsing experience.
   

We use your information to:

• Respond to your enquiries or bookings.
   
• Provide updates, offers, or news if you’ve opted in to receive them.
   
• Improve our website and customer experience.
   
• Comply with legal obligations or respond to lawful requests.
   

We will never sell or rent your data to third parties.

Our website uses cookies to help it function properly and to understand how visitors use it.
You can control or delete cookies at any time through your browser settings.
For more information, visit www.aboutcookies.org.

We take appropriate measures to protect your personal information from loss, misuse, or unauthorised access.
Information is stored securely, and we only keep it for as long as necessary for the purposes outlined above.

We may share limited data with trusted third-party providers who help us run our business — for example, website hosting or email systems.
These providers only process your data on our instructions and are required to keep it secure and confidential.

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you.
   
• Request corrections or updates to your information.
   
• Request deletion of your data (where applicable).
   
• Withdraw consent for marketing communications at any time.
   

To exercise any of these rights, please contact us at info@trancio.co.uk.

If you’re not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Our website may include links to other sites (such as social media or booking platforms).
Please note that we’re not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time to reflect changes in law or business practices.
Any updates will be posted on this page with a revised “last updated” date.

Contact us:
If you have any questions about this policy or how we handle your data, please get in touch:
📍 Trancio
26 Castle Street, Conwy, LL32 8AY
📧 info@trancio.co.uk